Delivery & Installation
Professional delivery and installation services across Brisbane Metro, customized for rental properties.
Service Area
We currently service **Brisbane and the Brisbane Metro area**. Specific suburb boundaries and postcode listings are being finalized. Please contact our support team to confirm coverage for your specific property location.
Delivery Availability
Deliveries are scheduled in coordination with tenants or homeowners. We offer direct B2B tenant booking support to reduce back-and-forth communication. Please note that final delivery availability is dependent on product type, postcode, and site conditions.
Old Appliance Removal
We support old appliance removal and eco-friendly recycling. If you require our team to disconnect (laundry only) and take away the old appliance, please ensure this service is selected at checkout or coordinated with our team prior to delivery.
Installation Options
Professional appliance installation can be coordinated for major kitchen and laundry appliances. **Please note that installation is not included in the standard product purchase price unless explicitly stated.**
Site Access & Lift Details
Property access conditions such as apartments, stairs, narrow hallways, or lack of lift access can affect delivery/installation feasibility and may incur additional surcharges. Please notify our team of any access challenges when placing your order.
Complex Installations
Standard installations cover basic plug-and-play hookups to existing compliant plumbing or electrical connections. Complex built-in cabinetry integrations or custom ducting/wiring changes will require a custom quote prior to scheduling.
Need to verify installation details for a property?
Submit your property details and product models to our B2B team, and we will confirm the delivery cost and installation options for you.
Contact Our Delivery DeskFrequently asked questions
How can we help?
Find answers about our products, delivery, installation, warranty and trade services.
Do I need to be home for delivery?
Yes — an adult must be present at the delivery address to receive the goods and provide access. If you are a property manager arranging delivery to a tenanted property, please ensure tenant access is confirmed in advance.
What if the appliance does not fit through the doorway or access is restricted?
Please check measurements before ordering. Standard doorway clearance and access requirements should be confirmed for built-in or large appliances. If access issues arise on delivery day that could not reasonably have been anticipated, additional costs may apply and we will discuss these with you before proceeding.
Can installation happen on the same day as delivery?
In most cases, yes. We aim to schedule delivery and installation together. For some products or locations, a separate installation visit may be required. This will be confirmed when your order is processed.
What if I need delivery or installation urgently?
Contact us directly at info@appliancemates.com.au or by phone and we will do our best to accommodate urgent requests subject to availability.